FANZOO FAN FAQs
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All FANZOO experiences are request-to-book, not instant book. After you submit a booking request, the athlete will be notified and can accept or decline based on their availability.
Your experience is not confirmed until the athlete accepts your request and you receive confirmation from FANZOO.
When you submit a booking request, an authorization hold will be placed on your credit card for the booking amount. Your payment will only be processed after the athlete accepts your request.
If the athlete declines or cannot accommodate your request, the authorization hold will be released. The time it takes for the pending hold to disappear may vary depending on your credit card issuer or financial institution.
Athletes are encouraged to respond as quickly as possible. FANZOO will notify you once your request has been accepted, declined, or expired.
No. Submitting a request does not guarantee the athlete’s availability. Your booking is confirmed only after the athlete accepts your request and FANZOO sends you a confirmation.
Select experiences may include a Make an Offer option. Offers must be at least 50% of the listed experience price.
The athlete may accept or decline your offer. Submitting an offer does not guarantee acceptance or reserve the athlete’s availability.
The listed price includes only what is specifically described in the experience listing. Travel, accommodations, additional guests, customization, extended time, merchandise, and other expenses may cost extra unless specifically stated otherwise.
Unless specifically stated in the experience listing, travel, lodging, ground transportation, meals, and other related expenses are not included in the listed price.
The fan booking the experience is responsible for the athlete’s required travel and accommodation expenses. These arrangements and costs will be coordinated separately after the athlete accepts the experience.
Please do not make nonrefundable travel arrangements until the experience has been officially confirmed and all scheduling details have been coordinated.
Yes. You may submit your preferred date, time, and location when requesting an experience. The athlete may accept the requested details or work with you to identify an alternative date, time, or location.
Requested dates are not guaranteed until the experience is confirmed.
Some athletes may be open to customizing an experience for a special occasion, corporate event, charity event, team gathering, or other opportunity. Include as much information as possible in your request.
Additional time, guests, travel, services, or customization may result in additional fees.
The number of guests included will be stated in the individual experience listing. Additional guests must be approved in advance and may require an additional fee.
Guests who have not been approved may be denied participation.
Minors may participate when permitted by the specific experience. A parent or legal guardian may be required to complete the booking, provide consent, and remain present throughout the experience.
Age restrictions or additional requirements will be included in the experience listing when applicable.
For privacy and safety, an athlete’s personal contact information may not be shared. FANZOO will provide the information needed to coordinate the experience after the booking is confirmed.
All booking-related communication should remain within FANZOO or be handled through an approved FANZOO representative whenever possible.
Athlete schedules may change because of games, travel, training, professional obligations, injuries, personal emergencies, or other circumstances outside their control.
If an athlete needs to reschedule, FANZOO will work with both parties to find a mutually agreeable alternative date. If the experience cannot be rescheduled, FANZOO will address the booking in accordance with its cancellation and refund policy.
Contact FANZOO as soon as possible. Refunds, credits, and rescheduling options will depend on how far in advance the request is made and the terms associated with the experience.
Travel and accommodation expenses may be nonrefundable and are subject to the policies of the applicable airline, hotel, transportation provider, or other third party.
Photography and recording permissions vary by athlete and experience. Personal photos may be included when stated in the listing. Professional photography, livestreaming, commercial recording, media interviews, and promotional use require advance written approval.
An athlete’s name, image, likeness, autograph, or recorded content may not be used commercially without express written permission.
Autographs, memorabilia, merchandise, and personalized items are included only when specifically stated in the experience description.
Items brought for signing may be subject to quantity limits and athlete approval. Autographs obtained through a FANZOO experience may not be intended for resale.
Fans and guests must behave respectfully and follow all venue, safety, and experience requirements. Harassment, threats, discrimination, intoxication, illegal activity, unauthorized recording, disruptive behavior, or conduct that makes the athlete or others feel unsafe will not be tolerated.
An experience may be ended immediately for inappropriate or unsafe conduct without a refund.
Alcohol may be permitted only when appropriate for the experience, allowed by the venue, and consumed legally and responsibly. Illegal drugs and unauthorized controlled substances are prohibited.
Anyone who appears dangerously intoxicated or impaired may be denied participation without a refund.
Bookings may not be transferred, assigned, or resold without advance written approval from FANZOO. FANZOO may cancel bookings that appear to have been purchased for unauthorized resale or commercial purposes.
Applicable taxes, service fees, processing fees, travel requirements, and other charges will be displayed during checkout or communicated before the booking is finalized.
FANZOO facilitates connections and experiences between fans and athletes. While we work to ensure each confirmed experience is coordinated professionally, specific interactions or outcomes cannot be guaranteed beyond what is expressly included in the experience description.
Review your confirmation carefully and follow all instructions regarding arrival time, identification, attire, venue access, guests, security, waivers, and permitted items.
Arriving late may shorten the experience and may not result in a partial refund or extension.
Certain experiences may require participants to complete liability waivers, publicity releases, venue forms, health disclosures, or other documents before participating.
Failure to complete required documentation may result in cancellation or denial of participation.
Include any accessibility needs in your booking request or contact FANZOO before booking. FANZOO will work with the athlete and venue to determine whether reasonable accommodations can be provided.
Use the contact information provided in your booking confirmation or contact FANZOO customer support through FANZOO.com. Please include your booking number so our team can assist you as quickly as possible.
